Wouldn’t it be easier if all your carriers used the same terminology for service failures and they all used your definition of what was acceptable?
Your DMS software should give you the ability to make sense of all the different failure codes used by carriers. It should also make light work of translating them into your terminology of what is acceptable as a delivery attempt or not.
If you are frustrated by the amount of work that needs to be done to consolidate, translate and onward report this information, you will be pleased to know there is a better way.
With HypaShip, we consolidate the carriers different failure codes and translate them into your terminology and whether each failure code is allowable according to your rules. This allows us to present two views of carrier service performance, one as delivered on time, the other adjusted by adding the delivery attempts you consider to be valid.
HypaShip customers find this to be invaluable when presenting service information to the wider business and helping their carriers have a greater understanding of what needs to be done to close the gap between the two service measures.
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